Boost the Budget The 400 Club

Bank Account Glitch – Update

Apologies – we have a glitch on our bank account which has caused some problems with Boost the Budget, 400 Club and other bank payments. You may get a note saying that your payment needs to be re-scheduled.

The Trust is working with the bank to fix this and so, for the moment, you should not need to reset up the payments as the bank has told us it will do this. However, we have been advised that it may take 10 days. Your patience and continued support is appreciated!

(Note that this does not affect payments made using the website system, only the direct standing orders)

Apologies, again for the inconvenience.

Update – 20th September

The accounts seem to have been successfully restored and we are in discussions with the bank about standing orders etc. We’ll report more as the situation becomes clearer.

2 replies on “Bank Account Glitch – Update”

I got this reply for you from Rupert and George.

“Further to the recently report of a serious glitch with banking, we can confirm that the Cards Trust has been in regular communication with HSBC Business Banking and Safeguarding Teams who have finally confirmed that access will be available to all our accounts again in the next 7-10 working days. We apologise for the inconvenience caused by the disruption to standing orders and online deposits. “

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